Assurance through accreditation
Founded in 1981 as Phoenix Surgical Instrument Limited, we began manufacturing hand made silver tracheostomy tubes and as the company evolved so too did the product range, now boasting over 4000 instruments in our product range, together with our instrument repair capabilities. On the 1st September 2016 ‘STERIS Instrument Management Services’ acquired Phoenix Surgical.
We manufacture, supply and repair surgical instruments to the highest British standards ( ISO 9001 and ISO 13485 )
Excellent Customer service
Our Customer Service Representatives are available for advice during working hours and offer a free collection and delivery service on a weekly basis throughout most of the UK. In the instance that this service is not available in your geographic, we work closely with our couriers on your behalf to ensure that your instruments are always in safe hands.
We employ over 20 dedicated instrument repair technicians with a combined 300 years experience between them. 98% of the repairs we undertake are done so within our UK workshop meaning we have greater control over the the quality of labour and parts we utilise in the repairs process.
Our repairing capabilities
We undertake a wide range of repairs including: Scissors, Artery Forceps, Needleholders, Chisels and Osteomtomes, Retractors, Diathermic Instruments, Diathermic Cables, Bipolar Instruments, Bipolar Cables, Shavers, Phaco Handpieces, Diamond Knives, Laparoscopic Scissors, Gaspers, Sheaths, Trocars, and Cannulas.
Of all those listed there there are many more repairs we can undertake. Why not use our contact form and request a no obligation quote?
Your Customer experience is important to us, that’s why at STERIS Instrument Management Services we take a more refreshing approach to business. We believe we go beyond the more traditional expectations of a supplier relationship and instead develop trusted and reliable partnerships with you.
STERIS Instrument Management Services Repairs Customer Charter
The STERIS Instrument Management Services Customer Charter is a set of standards that outline what our customers can expect from us and what we will strive to always deliver.
Safety – At the forefront of everything we do is the safety of your patients, this defines the processes, parts and resources that we use to ensure we provide the highest standard in quality assurance for all the devices you commit to our care.
Longevity – We recognise the investments you make in your surgical devices, that’s why we can repair equipment that is no longer supported by the original manufacturer, keeping it in service for longer. All our repairs come with a range of warranties. Just ask us for details.
Savings – We can typically offer savings of up to 50% when compared to an OEM repair, and, any repairs we make will not compromise warranties, in fact, we are confident we can extend the life of your devices maximising the life of your surgical assets.
Assurance – Our repair centres are UK based so you know exactly where your endoscope is being repaired. We welcome visits from our Customers. Contact us for further information
Education – By providing education and training on effective handling of your surgical devices, we can help you not only extend the life of your surgical assets but reduce costs associated with common or avoidable repairs