Why choose us for your Rigid & Flexible Endoscope Repairs?
Extending the life of your surgical assets
We are confident because of the quality of the parts we use for our repairs that a devices life will be extended and continue to perform at the highest OEM standards, this also includes equipment that is no longer supported by the original manufacturer which eliminates the hassle for hospitals needing to seeking alternate, economical solutions to a repair.
UK based repairs and rapid turn around
As we are based in the UK our Customers benefit from quicker turn-around times meaning your instrument is out of service for a much shorter space of time. With our repairs service we can also provide a loan device whilst yours’ is being repaired. Our standard repairs are undertaken within 24 hours ( if received or authorised before midday ) or 48 hours for endoscopes received after midday, with turnaround time for non- standard repairs (such as the fitting of new systems or fibre bundles) is typically 72 hours
No such thing as standard
We are confident that we provide our Customers with some of the highest quality repairs of rigid and flexible endoscopes in the UK, together with assurances that repairs have undergone rigid testing.
Committed to efficiency and quality
We believe that our Customers are entitled to a cost effective, high quality alternative for their instrument repairs than returning to the Originating Equipment Manufacturer (OEM). At STERIS Instrument Management Services we are advocates for cost efficiency, education and quality.
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STERIS Instrument Management Services Repairs Customer Charter
The STERIS Instrument Management Services Customer Charter is a set of standards that outline what our customers can expect from us and what we will strive to always deliver.
Safety – At the forefront of everything we do is the safety of your patients, this defines the processes, parts and resources that we use to ensure we provide the highest standard in quality assurance for all the devices you commit to our care.
Longevity – We recognise the investments you make in your surgical devices, that’s why we can repair equipment that is no longer supported by the original manufacturer, keeping it in service for longer. All our repairs come with a range of warranties. Just ask us for details.
Savings – We can typically offer savings of up to 50% when compared to an OEM repair, and, any repairs we make will not compromise warranties, in fact, we are confident we can extend the life of your devices maximising the life of your surgical assets.
Assurance – Our repair centres are UK based so you know exactly where your endoscope is being repaired. We welcome visits from our Customers. Contact us for further information
Education – By providing education and training on effective handling of your surgical devices, we can help you not only extend the life of your surgical assets but reduce costs associated with common or avoidable repairs